Shipping Policies

Processing Time

All items sold by Kreations By Keli are handmade and made to order.

Orders are processed within 5–7 business days after payment is received, unless otherwise stated on the product listing or agreed upon in advance.

Custom, bulk, or specialty orders may require additional processing time. Estimated ship dates will be communicated once your order is confirmed.

Shipping Methods & Delivery Times

We currently ship within the United States.

Shipping times vary based on the carrier selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking information.

Please note:

  • Shipping timeframes are estimates provided by the carrier
  • Delivery delays caused by the carrier are outside of our control

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight
  • Package size
  • Shipping destination
  • Selected shipping method

Rush Orders

Orders requested in less than 5 business days are considered rush orders and may incur:

  • A 10% rush processing fee
  • Additional expedited shipping charges, if applicable

Rush orders must be approved prior to purchase. Rush availability is not guaranteed.

Local Pickup

Local pickup may be available for select orders.

  • Pickup availability is determined on a case-by-case basis
  • Pickup location is typically Claymont, Delaware
  • Pickup must be scheduled and confirmed in advance

Orders not picked up within the agreed timeframe may be subject to cancellation without refund. Not all products qualify for local pickup.

Shipping Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Email:
📧 info@kreationsbykeli.com

Please include:

  • Your order number
  • Clear photos showing the issue

Approved replacements or refunds will be processed according to our Returns & Refund Policy.

Incorrect Address Disclaimer

Customers are responsible for providing an accurate shipping address at checkout. We are not responsible for orders delayed or returned due to incorrect or incomplete addresses.